support

You can rely on the expertise of VDS for your ID card services and support

top_bg

TECHNICAL SUPPORT

Vision Database Systems has a support staff that is second to none. Since all of our ID Card and Tracking software is written in-house, all of our support technicians have first-hand knowledge of the intricacies of these programs as well as immense experience in the field of ID card production and management. We will be there to help you tailor a system that not only fits your current specifications, but one that will be able to grow and expand as your needs change. From the installation of a new RapIDcard system to the maintenance of an old one, our support technicians will be there to guide and assist you and make sure that the job gets done right.

 

SUPPORT SITE SIGN IN

img

If you have a current support contract with Vision Database Systems you may sign into the support website by clicking the link below. If you have any issues signing in please contact us via e-mail or phone to resolve the issue.

sign in »

SUPPORT PLANS

img

We have many flexible tech support plans to make sure your usage of our software and systems is always fast and easy. Support plans are an affordable way for you to make sure your carding and tracking systems are running smoothly at all times.

learn more»

TRAINING

img

Once you have decided on your carding and/or tracking program it will be time to train your staff on how to run the software and hardware components. Vision Database will hold training seminars at their Jupiter Florida offices periodically. You may also wish to schedule on-site visits for our technicians to provide personal training. Contact us to learn more about our available training.

contact page »

 

RMA FORM

img

If you need to return an item to VDS you must fill out the RMA form below.

learn more »